SALES CONDITIONS

General conditions
General sales conditions define the environment for the selling interaction between 'Effetto Mariposa di De Gioannini Alberto' (from now on: Seller) and the Customer. What follows apply to all sales done by the Seller, for any product sold on www.effettomariposa.com. As a consequence, the order done by any Customer for any product sold by the Seller presumes the full and complete acceptance of present Sales Coditions, of whom the Customer declares having had a clear understanding before the order.

Effetto Mariposa's products are offered for sales worldwide.
The Customer declars having the full juridic capacity than is a necessary condition to involve him/herself with the present conditions of sales.

Seller's identity
Effetto Mariposa di De Gioannini Alberto
Via F.lli Carando 62, 12042 Bra (CN), Italia
P.IVA 03111670042
Cod.Fiscale DGNLRT73S14B111L
Fax: +39 0172523112
Telefono: +39 3403017376

Prices
Prices of products are the ones expressed on the Order Form available on www.effettomariposa.com website. Shipping prices, also on the Order Form, should be added to the product price to obtain the final price. For Europe, prices include VAT. Any change to the VAT will be immediately transfered to the prices. Prices are subject to change in any moment. Eventual changes will be notified to the customer before accepting the order.

Privacy
Access and navigation into www.effettomariposa.com don't require any registration. Personal Data are requested to the Customer, through the Order Form, in case he/her decides to proceed to buying products offered on the website. These Data are subject to the Italian law "Tutela della persona e di altri soggetti rispetto al trattamento dei dati personali" (D.L.gsvo 30.6.2003 n. 196), known as Privacy law.

Personal data will be used within the Seller's activity for:

  • all practices linked and needed for the interaction with the Customer (internal statystics, customer-satisfaction feed back, acquisition of information to allow the selling interaction requested by the Customer, etc.);
  • finalities related to compulsory actions asked by the existing Italian laws;

Customer enjoys all the rights expressed in art. 13 of D.L.gsvo 30.6.2003 n. 196, like: right to ask the Seller about the existance of his/her personal data in the Seller's database; to know origin, logics and finalities of their processing; to obtain their update, correction and integration; to obtain their cancellation in case of illecit usage; to oppose against their use for sending of advertising material, market research, direct sales, commercial interactive communication. All this can be requested and obtained by the Customer sending a written note to the address listed under 'Seller's Identity'.

Delivery OF goods purchased on www.effettomariposa.com
We invite you to check the integrity of goods when receiving the delivery. In case you find any anomaly, please contact urgently  sales@effettomariposa.com.

Effetto Mariposa is not responsible for delays due to the courier's fault. Delays give no right to refunding. The loss of goods by the courier gives right to the Customer to receive again the same goods, letting anyway Effetto Mariposa the time to organise the re-shipping.

The right to change your mind (right to receed from the contract)
Internet sales are disciplined by Italian Law D.Lgs n. 185 del 22/05/1999 ruling 'remote' contracts, those contracts not signed in physical commercial areas. This law includes for all the physical Customers the right to receed from the cotract and send back the products they bought, getting a rembursment of what paid.
This right is not extended to legal entities or to customers acting within their professional activity.
To enjoy this right, the Customer has to send back, within 10 working days from receiving the goods, a written note expressing the will to receed from the buying contract. The only cost for the Customer is shipping expenses to send back the goods.

This right cannot be enjoyed if the goods are not in acceptable conditions, which means:

  • lack of original packaging
  • absence of parts of the products (screws, instruction manuals etc.)
  • product damages not due to transportation

Reeceding from the contract: procedure
In case the Customer wants to receed from his/her buying contract, he/she should follow this procedure:

  1. Send the Seller, within 10 working days from receiving the goods, a written note expressing the will to receed from the buying contract. Anticipating this note with an e-mail or telephone call is recommended. The written note should contain the coordinates of Customer's bank account.

  2. Using an express courier, send back the products, carefully packed and in acceptable conditions (see above).

  3. Insurance should be made on the shipment, at the Customer's expensed. If the product is insured for a value lower than what originally payed by the Customer, in case the product is damaged during the shipment Effetto Mariposa reserves the right to charge the Customer for the damages, subtracting this amount from the sum to remburs.

  4. Effetto Mariposa will issue a wire transfer on the Seller's bank account for the amount originally payed by the Customer, within 14 working days from the shipment of goods by the Customer, but not before the arrival of the goods.

Warranty and defects
According to Decreto Legislativo n° 24 of 02-02-2002, Effetto Mariposa is responsible for any conformity defects existing at the moment of delivery of goods bought by the Customer on www.effettomariposa.com website.

Conformity defect could be:

  • a functional defect
  • internal damage due to transportation
  • shipping of wrong product

A conformity defect should be notified within 24 months after the buying date and within 2 months after the defect showed up.
Warranty applies to products showing conformity defects and/or malfunctioning not evident at the moment of buying, assuming that the product has been used correctly and with the due care, respecting its destination and all what recommended in the instruction leaflet.
Warrany won't apply in case of negligence, lack of care in use and storage, eventual modification and tuning not requested by the manifacturer etc...
In case of conformity defect, the Customer has right to have the conformity of his/her product restored through reparation or replacement.
Warranty is personal and will apply only to the original buyer, being reserved to direct Customers and not to resellers.

Warranty procedure
In case a product bought from Effetto Mariposa had conformity or functional defects, the Customer should follow this procedure:

  1. Tell (letter, e-mail, telephone) Effetto Mariposa, within 24 months after the buying date, the problem

  2. Wait for the e-mail with the instructions on how to send back the product

  3. Pack and send the product, as complete as possible of all its original parts

  4. After receiving and checking the product, Effetto Mariposa will proceed to restore its functionality, then send it back to the Customer without any additional expese for him/her.

Notes
For anything not listed on www.effettomariposa.com regarding juridic aspects, existing laws and norms apply.
Product data and technical characteristics may change without notice.
Any reproduction, partial or complete of this website is forbidden by law and will be persecuted by competent authorities.

(..products) (..home)